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Welcome to the PrimeStar Dental Plan Customer Service on-line assistance page, dedicated to providing easy and efficient service to our current dental insurance customers. The following are answers to some of the common questions/concerns with your dental insurance plan.
New applicants are mailed a Welcome Kit which contains your certificate of insurance and a dental identification card with in 3 to 4 weeks from the date of submission. If you have not received a Welcome Kit within this time, call our administrative offices: 877-862-8949
Insurance Certificate ‚ describes benefits, guidelines and exclusions of your dental coverage. The certificate is the basis for the payment of all claims. You should review this certificate to become familiar with your plan and retain for your records.
Dental Identification Card ‚ is proof of dental insurance coverage. You will need to show this card to your dental service provider upon receiving dental services. If applicable, the provider will use the information on your card to submit a claim. This card also contains the customer service number for any questions.
Use this form to notify us of a status change in your coverage. A status change can be a change of address, marriage, divorce, death or newly acquired dependent. Click here to download the Enrollment/Change form to make the following changes to your certificate:
- Change in Status (termination, addition, etc.)
- Address Change
- Name Change
- Add/Remove a Dependent
Generally, PrimeStar dental claims are submitted by the dental service provider on your behalf. Most providers have a supply of claim forms. If necessary you may download a claim form here for completion and submission.
Click here to download a claim form.
In an effort to provide better service we are providing you with the following customer service addresses and phone numbers for your reference. THE FOLLOWING ADDRESSES AND CUSTOMER SERVICE NUMBERS ARE FOR CURRENT INSUREDS ONLY, NEW APPLICANTS WHO HAVE NOT YET RECEIVED A :WELCOME KIT SHOULD CONTACT 866-847-1120 FOR FURTHER ASSISTANCE.
Administrative Offices Customer Service:
877-862-8949
Fax 518-348-7728
Submit Claims to:
Security Life Insurance Company of America
PO Box 1065
Schenectady, NY 12301
Claims Customer Service:
800-300-9566
Fax 518-348-7728
Submit Payments to:
Security Life Insurance Company of America
PO Box 26118
New York, NY 10087
Billing Correspondence:
Security Life Insurance Company of America
PO Box 1064
Schenectady, NY 12301
Billing/Premium Payment Customer Service:
877-862-8949
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