GemStar Group Employees Customer Service
Covered Employees
Welcome to the GemStar Plan Customer Service on-line assistance. This page is designed to assist the covered employees in understanding and use of the GemStar Group Plans. The following are answers to some of the common questions and administrative processes along with PDF files of required forms.
Insurance Certificate and Dental Identification Card (Welcome Kit)
New applicants receive a Welcome Kit which contains your certificate of insurance and identification cards within 3 to 4 weeks from the date of submission. This Welcome Kit will be sent to your employer. If you have not received a Welcome Kit within this time, contact your employer.
Insurance Certificate ‚ describes benefits, guidelines and exclusions of your dental coverage. The certificate is the basis for the payment of all claims. You should review this certificate to become familiar with your plan and retain for your records.
Identification Card ‚ is proof of dental and/or vision insurance coverage. You will need to show this card to your provider upon receiving services. If applicable, the provider will use the information on your card to submit a claim. This card also contains the customer service number for any questions.
Changes
The following changes to your plan must be submitted in writing through your employer:
- Dependent Termination or Dependent Addition
- Address Change
- Name Change
- Termination of Coverage
To make these changes contact your employer.
Claim Form
Generally, GemStar claims are submitted by the service provider on your behalf. Most providers have a supply of claim forms. If necessary you may download a claim form here for completion and submission. The claim form is submitted after the service is provided.
NOTE: If your provider estimates charges to be in excess of $300, the provider should file a pre-determination of benefits before the service is provided to determine how much is covered by your policy. Your provider will be familiar with this process.
Administrative Resources
In an effort to provide better service we are providing you with the following customer service addresses and phone numbers for your reference. The following addresses and customer service numbers are for current insureds only; new applicants who have not yet received a welcome kit should contact:
| Security Life Insurance Company of America |
Symetra Life Insurance Company |
Security Health Insurance Company of America, NY Inc. |
| 866-847-1120 |
866-770-4555 |
|
Claims
| Security Life Insurance Company of America |
Symetra Life Insurance Company |
Security Health Insurance Company of America, NY Inc. |
Submit Dental Claims to:
Security Life Insurance Company of America
PO Box 1065
Schenectady, NY 12301
Dental Claims Customer Service:
800-300-9566
Fax 518-348-7728
Submit Vision Claims to:
EyeMed VisionCare
PO Box 8504
Mason, OH 45040-7111
Vision Claims Customer Service:
866-723-0513
Fax 866-293-7373 |
Submit Dental Claims to:
Symetra Life Insurance Company
PO Box 1065
Schenectady, NY 12301
Claims Customer Service:
800-561-7374
Fax 518-348-7728 |
|
Billing/Premium Payment
| Security Life Insurance Company of America |
Symetra Life Insurance Company |
Security Health Insurance Company of America, NY Inc. |
Submit Payments to:
Security Life Insurance Company of America
PO Box 26118
New York, NY 10087
Billing Correspondence:
Security Life Insurance Company of America
PO Box 1064
Schenectady, NY 12301
Billing/Premium Payment Customer Service:
877-862-8949
|
Submit Payments to:
Symetra Life Insurance Company
PO Box 4990
Syracuse, NY 13221
Billing Correspondence:
Symetra Life Insurance Company
PO Box 1064
Schenectady, NY 12301
Billing/Premium Payment Customer Service:
800-561-7374 |
|